Policyholders
AUK collaborates exclusively with a select panel of UK-based, FCA-authorised insurance intermediaries and brokers to provide quotations.
If you already hold an AUK policy and require assistance with cover, adjustments, cancellations, or renewals, please contact the insurance intermediary or broker through whom you arranged your policy. As a managing general agent, we are unable to handle these requests directly but remain committed to supporting our trusted partners in delivering exceptional service.
Make a Claim
AUK products are backed by dedicated UK-based claims teams, committed to delivering exceptional customer service throughout the entire claims process. With direct access to UK suppliers and retailers, our teams ensure swift resolution of smaller claims, while larger, more complex cases are managed by expert adjusters for a thorough and efficient outcome.
Your claims helpline telephone number can be found in your insurance policy. To reach the appropriate specialist claims team, refer to their direct dial number at the beginning of your policy document.
If you haven’t got access to your policy, we recommend contacting your broker who will be able to help you with your claim.
Make a Complaint
Unfortunately, things do go wrong occasionally. To find out what to do when they do, you can find our Complaints policy here
FAQ
Can I deal with AUK directly?
AUK only offer our insurance policies via uk based, fca authorised insurance intermediaries and brokers.
You can obtain a quotation via a number of brokers across the uk or via online comparison websites.
How do I renew my policy?
How do I obtain my policy documents?
Can I make a change to my policy?
What information will I need when making a claim?
We’re here to help